Refund & Returns Policy
Last Updated: August 18, 2026
At Hiren Gediya, we want you to be satisfied with your purchase. Since our products are digital WordPress plugins and software, we offer a 14-day money-back guarantee on eligible purchases.
1. Refund Period
You may request a refund within 14 days of your purchase.
2. Eligibility
To be eligible for a refund:
- The request must be submitted within 14 days of purchase.
- The product must have a genuine technical issue that we are unable to resolve.
- Refund requests should include your order details and a brief explanation of the issue.
3. Non-Eligible Refunds
Refunds may not be provided for:
- Requests made after the 14-day refund period.
- Issues caused by third-party plugins, themes, hosting, or custom code.
- Failure to meet the product’s stated requirements.
- Change of mind after the product has been used successfully.
- Requests based solely on incompatibility with unsupported software or configurations.
4. How to Request a Refund
To request a refund, please contact us through our Contact Us page with:
- Your name
- Order number
- Email address used for the purchase
- Reason for the refund request
We will review your request and respond as soon as reasonably possible.
5. Refund Processing
If your refund is approved, the payment will be refunded through the original payment method where possible. Processing time may depend on the payment provider, including Razorpay, and your bank.
6. Changes to This Policy
We may update this Refund & Returns Policy from time to time. Any changes will be published on this page with an updated date.